Cintex Wireless is among the famous providers of Lifeline and the newly launched Affordable Connectivity Program to eligible customers across all states of America. Cintex Wireless provides a free 4G/5G LTE smartphone from high-end, iconic brands, including Samsung, Apple, Motorola, LG, and free talk, data, and text every month to qualified low-income customers. When your device gets stolen, lost, or damaged, you can request a Cintex Wireless replacement phone.
Most importantly, this FCC-licensed Eligible Telecommunication Carrier (ETC) offers eligible customers the privilege to connect with who and what matters most through offering LifeLine or ACP plans and free government phones. The eligibility depends on one’s participation in a government-supported program like Medicaid and others, or you can qualify for Cintex Wireless services through your income level. If your phone develops a manufacturer defect, you can get a replacement for a similar model within 15 days from when you get your free phone.
The federal government only subsidizes the monthly phone service and provides free phones at the Company’s cost. Therefore, it can only offer a free cell phone with free shipping and handling when you initially enrolled with Cintex or have stayed with the carrier for at least 6 months. If you’d like to place a replacement phone order, you can do so with a $25 fee. This fee mainly takes care of the shipping and handling costs, and this device will feature a 15-day warranty.
Cintex Wireless Free Phone Lifeline Program Eligibility
The Lifeline program was founded in 1985 by the Federal Communications Commission(FCC). It was created to assist eligible low-income consumers in every state, commonwealth, territory, and Tribal land with telecommunication services. The Federal Communications Commission (FCC) manages the program and is sponsored by the U.S Government.
Cintex Wireless customers are eligible for a Lifeline service provided they meet specific State and Federal eligibility guidelines. These requirements get set by the state where the customer resides and depend on either income-based or program-based eligibility.
Program Based Eligibility
Cintex Wireless customers can apply and receive Lifeline discounts if they participate in one or more of the below programs and the state they reside in participates in that program:
- Medicaid
- Supplemental Security Income (SSI)
- Federal Public Housing Assistance (Section 8)
- Food Stamps / Supplemental Nutrition Assistant Program (SNAP)
- Veterans and Survivors Pension Benefit
- Head Start (only those households attaining its income qualifying standard)
- Bureau of Indian Affairs General Assistance (BIA)
- Tribal TANF
- Food Distribution Program in Indian Reservation (FDPIR)
Income Based Eligibility
Income-based eligibility differs by state, and some states do not provide income-based eligibility for Lifeline. Cintex Wireless customers qualify to receive Lifeline if the customer’s household income is at or is below 135% of the Federal Poverty Guidelines. Besides, you must submit proof of income documentation to a National Verifier to prove income-based eligibility.
Application For A Cintex Wireless Phone
The best way that qualifies you to apply for a Cintex Wireless free phone is through Lifeline and ACP-eligibility. To begin your application, proceed to cintexwireless.com/apply, submit your ZIP code in the empty box, and tap ‘Apply Now.
If Cintex Wireless provides free services in your area, you will be redirected to your state’s Lifeline and ACP offers. Review it, select the plan, and tap ‘Apply Now. On the Company’s online application form, complete it by availing all the required information and documentation and wait for your free phone application approval. Typically, an application takes about 20-30 minutes to get approved.
However, some applications may delay approval for 3-4 days or longer for your proof documentation reconfirmation. You can always track your application status by signing into your account. Once approved, you will also get an email confirmation with a tracking number for your order. Cintex Wireless phone will start shipping your order to you within 7-10 business days.
Things To Do If Your Phone Is Damaged, Stolen, Or Broken
First, when your Cintex Wireless phone gets lost, broken, or damaged, you should report the matter to the carrier’s customer support team so your account can get canceled temporarily before you obtain a Cintex phone replacement model.
Most importantly, you incur any charges before notifying the Cintex Wireless customer support team. You can contact the carrier’s customer team by dialing +1(885) 655-3097. Also, you can send an email to the customer support team at [email protected].
Before you get a replacement phone from Cintex Wireless, the carrier’s customer support team will advise on the replacement policy for damaged, lost, or dysfunctional devices. If the device got lost or broken, or warranty details had expired for dysfunctional devices, you might have to pay a $25 replacement fee.
The Best Procedure for Cintex Wireless Replacement Phone
For stolen or lost Cintex Wireless devices, immediately notify the customer service team at +1(885) 655-3097. You can also send a notification email to [email protected] to help suspend your account and protect your balance. However, if you fail to notify the Company to incase you trace back your device or fail to activate your new Cintex replacement model within 15 days of withholding your account, your account can become deactivated.
In other words, you might risk losing your Cintex Wireless phone number. Again, you can only receive a free replacement phone from Cintex Wireless in case your device developed malfunctions, and you replace it in 15 days from the date you obtained your device. Better still, you can obtain a free replacement model if you have been active for Cintex Wireless services for 6 months.
If you don’t meet these requirements, you will incur a $25 fee to get a replacement phone model from Cintex Wireless. Immediately you apply for a replacement device, expect to receive your replacement models after 5 to 7 days after the Cintex Wireless team proves your eligibility for a replacement model.
Bottom Line
Cintex Wireless provides a replacement device for damaged, lost, or stolen free phones. However, the customer is liable for all charges incurred until Cintex Wireless got notified of the lost or stolen wireless phone. You can report a lost or stolen phone by contacting Cintex Wireless’s Customer Service at +1 (855) 655-3097 for a replacement device request. Cintex Wireless will suspend the account immediately and organize a device replacement after notifying the carrier about the lost or stolen phone.