Assurance Wireless is a free government phone provider that offers Lifeline and the Affordable Connectivity Program in the US. You can request an Assurance Wireless replacement phone if your free phone gets lost, broken, or stolen. The replacement phone may be refurbished and still feature a warranty if there are any problems. If your phone breaks or develops malfunction covered by the warranty, Assurance Wireless gives you a new replacement device free of charge.
When your Assurance Wireless phone gets lost, broken, or stolen, it is always advisable to contact the customer support team at 1-888-321-5880. Here, you will receive guidance on the steps necessary to get your replacement as soon as possible. If your mobile phone breaks or malfunctions after the first 12 months lapses, you can get a replacement or repair for a small fee.
Assurance Wireless devices will get shipped within 24 hours for RMA or exchange-only devices, thus prompt delivery. Concerning the lost or stolen replacement, the order will be suspended for 24 hours, just in case you get your cell phone. However, if you do not contact customer support or proceed to the website to terminate your order within 24 hours, it will get shipped the next business day for overnight delivery.
Apply For Assurance Wireless Replacement Phone
For a lost or stolen Assurance Wireless phone, call customer support at 1-888-321-5880 and explain your situation. When contacting the customer care team, ensure you submit details such as:
- The manufacturer and the phone model
- Detailed information about your lost phone, including some of its recognizable features.
- The exact time and date you lost your Assurance wireless phone.
Then, ask them if you could apply for a free replacement phone. Assurance Wireless will enlighten you about your options. You can receive a FREE replacement phone, or you may pay a merger fee for a replacement device.
Procedure For Assurance Wireless Replacement Phone
Assurance Wireless replacement procedure entails easy steps as follows:
- If your Assurance Wireless phone gets stolen, lost, or damaged, contact customer care support at 1-888-321-5880 and then explain the occurrence.
- Besides, you can file a police report to be safe if your device engages in fraudulent or criminal activity.
- If your phone is under warranty, you will obtain a free replacement phone for a malfunctioning device.
- If your cell phone gets lost, stolen, or broken, the customer care agent will inform you know the existing phone replacement options. For a smooth replacement procedure, report to Assurance Wireless customer care as soon as possible.
Notably, you may be charged a small fee for the shipment process. Besides, you may still get charged a small fee or obtain a free replacement within a few days of sending your application.
Assurance Wireless Replacement Phone Tracking
Before initiating the replacement process for your lost or misplaced phone, some steps can assist you in tracking your device. First, call your number using another phone and listen for the ringing tone. If the device is misplaced within proximity, you will hear it ringing. Besides, you can use my Find my Device feature on your Android or iPhone cell phone to locate your phone.
For Android devices, use a tablet or a laptop to sign in to your Google account and search ‘Find My Android phone in Google. After that, scroll down uaEQAZSntil you see the results with ‘Find your phone-My Account-Google .’Then, tap the link and then follow the onscreen instructions.
You can launch the Find My app by signing into your iCloud account with another Apple device for a lost iPhone device. Then, choose ‘Find My iPhone’ and log in with your Apple ID. After logging in, you will check a list of connected devices on your screen. Select your iPhone among the displayed devices, and then look at the map on your screen to know your lost Assurance Wireless phone location.
Terms & Conditions Assurance Wireless Replacement Phone
If you are in the process of Assurance Wireless phone replacement, it is crucial to know the terms and conditions, which are as follows:
- All Assurance Wireless devices come with a 1-year warranty policy given by phone manufacturers, not by Assurance Wireless. Therefore, if your cell phone stops functioning within the first year, the general warranty should cater for the repair or offer you a free new phone. The One-Year warranty for new phones policy elaborates that if you receive a defective device, you can get a new phone within the first year. In this case, you must be able to prove your cell phone’s date of purchase and give a receipt.
- Additionally, the owner can only redeem the warranty, and it is not transferrable. Regarding the first-year warranty, the policy is sensitive, and it is best to contact Assurance Wireless support at 1-888-321-5880 immediately after the issue occurs. You can also walk in a local Assurance Wireless representative to help you further.
- If your cell phone breaks down or gets lost or stolen after the first year, you will likely have to pay for the repair or buy a replacement phone. Again, it helps to call Assurance Wireless support at 1-888-321-5880 and explain your case for a proper course of action.
Assurance Wireless Phone Replacement Fee
If your Assurance Wireless gets lost, misplaced, or damaged, it is most likely that you may get charged to get a replacement. Generally, you will need to pay a $20 replacement fee to receive a new device. In this case, the amount charged depends mainly on your account balance.
Ultimately, you may pay a small fee and receive a new device or still get a replacement device free of charge. The shipping cost for all discounted stolen, lost, or out-of-warranty replacement phones are $7.99.
Does Assurance Wireless Replacement Phone Online
Nowadays, everything is almost done online, and there is no exception about replacing your Assurance phone online. To get started, you must proceed to mobile.virginmedia.com/ecare/login and log in using your account details.
Afterward, you can fill in an application form with your details and submit your ZIP code. When filling in the details, ensure that you give valid and correct information. Lastly, you can submit the form to Assurance Wireless through fax or email. If you experience any challenges during the replacement process, contact the Assurance Wireless support team for more help.
Does Assurance Wireless Replace a Lost Phone
After losing your cell phone, contact Assurance Wireless Customer Care at 1-888-321-5880 and report the incident. This move helps to suspend your account so that your remaining account balance is inaccessible.
When contacting the customer care team, ensure you submit details such as:
- The manufacturer and the phone model
- Detailed information about your lost phone, including some of its recognizable features.
- The exact time and date you lost your Assurance wireless phone.
Assurance Wireless will give you a replacement device if your phone is lost or stolen. Besides, Assurance Wireless may waive the replacement fee upon receipt of a police report.
Does Assurance Wireless Replace a Broken Phone
The above matter depends on your broken phone warranty details. Usually, your free Assurance Wireless phone features a one-year warranty from the original device manufacturer. If your phone develops an equipment malfunction within the first year, you can call the support team at 1-888-321-5880 for an arrangement of a similar replacement phone.
However, the replacement model may be refurbished and may be different from the original device. If your device breaks down after the first year, you must pay for the repair or buy a replacement phone. Again, it would help to contact Assurance Wireless support and enquire about your case.
Bottom Line
Assurance Wireless provides a replacement phone if your device becomes faulty or was broken within the first year, lost or stolen. You will not get charged anything for faulty devices under warranty for their replacement. The reason is that the device gets covered by the warranty from the manufacturer. For broken, lost, or stolen Assurance Wireless phones, reach customer support at 1-888-321-5880 for guidelines on how the phone will get replaced.